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          • RemCo archive minutes
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    • Learning Resources
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      • Preventing complaints
        • Overview of annual complaints data
        • Complaints in focus - stamp duty
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        • The price of separation: Divorce related legal complaints and their causes
        • Losing the plot – residential conveyancing complaints
        • Complaints in focus - wills and probate
      • Good complaints handling
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      • The LeO Process
        • Guidance: Scheme Rules FAQ
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        • Our approach during the COVID-19 pandemic
        • Signposting consumers to the Legal Ombudsman
      • Stamp duty - feedback for lawyers
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        • Using a divorce lawyer: 10 top tips
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    • News
      • Consultation: Business Plan and Budget 2021/22
      • OLC: publication of board papers October 2020
      • Guidance: Our approach to putting things right
      • Invitation to Tender - Service Complaints Adjudicator
      • Service provider advice line
      • Learning from complaints
      • Celebrating Black History Month
      • LeO Mythbusters article - beneficiaries
      • Blog by Elisabeth Davies, Chair of the OLC
      • LEO News in Brief
      • The OLC has announced the appointment of the new Chief Ombudsman
      • Guidance: Responding to challenging situations
      • Guidance: An ombudsman’s view of good costs service – second edition
      • Legal Ombudsman welcomes new OLC board chair
      • Guidance: Scheme Rules FAQs
      • Consultation-on-our-draft-strategy-for-2020-23
      • 2019-20 Business Plan and Budget
      • Legal Ombudsman proposes technical changes to Scheme Rules
      • Legal Ombudsman updates Scheme Rules
      • Chief Ombudsman announces new position
      • Elisabeth Davies is preferred choice for next Chair of the OLC
      • Office for Legal Complaints welcomes Independent Review of Legal Services Regulation
      • OLC Board Update
      • Guidance: our approach to determining complaints
      • OLC Annual Report 2018-19 published
      • Our approach during the COVID-19 pandemic
      • Annual complaints data overview 2019/20
      • OLC Annual Report published
      • LeO News – Edition 23 is out
      • Senior Management and Board recruitment
      • LeO News – Edition 22 is out
      • LeO News – Edition 21 is out
      • Consultation on our 2019-20 business plan and budget
      • New self-service Customer Assessment Tool
      • Law Society interview with Chair Wanda Goldwag
      • Refreshed guidance for signposting customers to the Legal Ombudsman
      • Legal Ombudsman 2017-18 Annual Report published
      • Legal Ombudsman Chair in Pride Power List 2018
      • Better Information Research
      • LeO News – Edition 19 released
      • Legal Ombudsman launches new Scheme Rules
      • Our final 2018-19 Business Plan and Budget
      • New agreement with ACCA published
      • Gender pay gap report
      • Appointment of three new non-executive directors welcomed
      • Legal Ombudsman responds to Competition and Markets Authority’s Legal Services Market Study
      • New factsheet launched – Unhappy with our service
      • Legal Ombudsman proposes minor changes to Scheme Rules
      • Legal Ombudsman welcomes new Chief Ombudsman
      • Legal Ombudsman’s Head of IT nominated for transformation award
      • Legal Ombudsman responds to regulators’ transparency consultations
      • LeO News – Edition 18 is out
      • Research shows room for improvement in how law firms deal with complaints
      • Legal Ombudsman responds to SRA Handbook reforms consultation
      • Legal Ombudsman announces new Chief Ombudsman
      • Consultation on our 2018-19 Business Plan and Budget
      • New research warns professionals on importance of their language in complaints
      • OLC and Legal Ombudsman Annual Report published
      • Legal Ombudsman launches new course for legal sector
      • LeO News – Edition 17 is out
      • Legal Ombudsman announces new chief executive
      • CMA: Review of Legal Services
      • OLC: publication of board papers, 2020
      • Race Equality Week
      • Blog by Elisabeth Davies, Chair of the OLC (1)
    • FAQs
      • 1. What does the Legal Ombudsman do?
        • What do you do?
        • What problems can you help resolve?
        • When can’t you help?
        • Do you have rules about the complaints you can investigate?
        • Do you just look after members of the public?
        • Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action?
        • Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider?
        • Do you accept complaints about accountants?
        • Do you consider complaints about professional negligence?
        • A research company has contacted me about my experience with you. Is this legitimate?
        • What information do you share with the regulators?
        • How are you funded?
      • 2. Complaining to my legal service provider
        • What is a legal service provider?
        • Do I need to complain to my service provider?
        • When should I complain to my service provider?
        • Who do I complain to?
        • How do I make sure my service provider knows I am complaining?
        • I want to complain, should I still pay the service provider’s fee?
        • My provider’s firm has closed down, what do I do?
        • Do you expect service providers to tell clients about the Ombudsman?
        • My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go?
        • What if my service provider wants more than eight weeks to sort out my complaint?
      • 3. Bringing a complaint to the Legal Ombudsman
        • When can I come to the Legal Ombudsman?
        • What is a final response?
        • Are there situations where you may decide not to investigate a complaint?
        • Is there a charge for your service?
        • How will you look after the information I provide?
      • 4. The Legal Ombudsman investigation process
        • What problems can you help resolve?
        • How long does an investigation take?
        • In what situations do we decide not to investigate a case?
        • What if we can’t agree about how to resolve my complaint?
      • 5. For legal service providers
        • Do you expect service providers to tell clients about the Ombudsman?
        • How long does an investigation take?
        • How are you funded?
        • What information do you share with the regulators?
        • A research company has contacted me about my experience with you. Is this legitimate?
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