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        • Canllaw i lanlwytho dogfennau gyda'ch cyflwyniad ffurflen gwyno
      • Factsheets
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        • Preventing complaints
          • Overview of annual complaints data
          • Responding to challenging situations
          • An ombudsman's view of good costs service
          • Complaints in focus - stamp duty
          • Losing the plot – residential conveyancing complaints
          • The price of separation: Divorce related legal complaints and their causes
          • Complaints in focus: No win, no fee agreements
          • Complaints in focus - wills and probate
          • Complaints about legal costs
          • Spotlight on: Stamp Duty changes
          • Spotlight on: Third party delays
        • Good complaints handling
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          • Responding to challenging situations
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        • The LeO Process
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        • Georgina Philippou to join the Board of the Office for Legal Complaints
        • OLC Annual Report published (1)
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        • OLC Annual Report 2018-19 published
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        • Consultation on our 2019-20 business plan and budget
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        • Law Society interview with Chair Wanda Goldwag
        • Legal Ombudsman 2017-18 Annual Report published
        • Legal Ombudsman Chair in Pride Power List 2018
        • Better Information Research
        • LeO News – Edition 19 released
        • Legal Ombudsman launches new Scheme Rules
        • Our final 2018-19 Business Plan and Budget
        • New agreement with ACCA published
        • Gender pay gap report
        • Appointment of three new non-executive directors welcomed
        • Legal Ombudsman responds to Competition and Markets Authority’s Legal Services Market Study
        • New factsheet launched – Unhappy with our service
        • Legal Ombudsman proposes minor changes to Scheme Rules
        • Legal Ombudsman welcomes new Chief Ombudsman
        • Legal Ombudsman’s Head of IT nominated for transformation award
        • Legal Ombudsman responds to regulators’ transparency consultations
        • LeO News – Edition 18 is out
        • Research shows room for improvement in how law firms deal with complaints
        • Legal Ombudsman responds to SRA Handbook reforms consultation
        • Legal Ombudsman announces new Chief Ombudsman
        • Consultation on our 2018-19 Business Plan and Budget
        • New research warns professionals on importance of their language in complaints
        • OLC and Legal Ombudsman Annual Report published
        • Legal Ombudsman launches new course for legal sector
        • LeO News – Edition 17 is out
        • Legal Ombudsman announces new chief executive
        • CMA: Review of Legal Services
        • OLC: publication of board papers, 2020
        • Race Equality Week
        • Blog by Elisabeth Davies, Chair of the OLC (1)
        • OLC Business Plan and Budget consultation 2022/23
        • LeO news 26
          • News in Brief
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        • Office for Legal Complaints launches Scheme Rules consultation
        • Blog by Elisabeth Davies, 23 March 2022
        • Business Plan and Budget 2022/23
        • Office for Legal Complaints publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman
        • Blog by Elisabeth Davies, Chair of the OLC (3)
        • Changes to the Legal Ombudsman's Scheme Rules
        • Blog by Elisabeth Davies, Chair of the OLC (4)
        • Consultation: Business Plan and Budget for 2023/24
        • LeO News 27
        • Guidance: Scheme Rules changes April 2023
        • Updated Scheme Rules FAQs April 2023
        • LeO News 28
          • Casework corner
          • Learning and insight
          • Relationships matter
          • Scheme Rule changes from 1 April 2023 – what they mean for you
          • OLC Budget, Business Plan and Interim Strategy
          • Chief Ombudsman's introduction
        • Consumer guidance on Scheme Rules changes
        • Blog by Elisabeth Davies, Chair of the OLC (5)
        • OLC publishes 2023/24 Business Plan, Budget and interim Strategy
        • Blog by Elisabeth Davies, Chair of the OLC (6)
        • Office for Legal Complaints publishes 2022/23 Annual Report and Accounts
        • LeO News 29
          • Improved case studies – helping to resolve and prevent complaints
          • Ensuring people contact us at the right time
          • Get support with resolving complaints
          • Access our new course on remedies
          • Our recent engagement: listening and learning
          • Chief Ombudsman's introduction: a step change and an evolution
          • LeO with Pride: we join the SRA at Birmingham’s Pride Parade
        • Blog by Elisabeth Davies, Chair of the OLC (7)
        • Consultation on draft 2024-27 Strategy and 2024/25 Business Plan
        • LeO News 30
          • Chief Ombudsman's introduction
          • Working together to improve outcomes in legal services - sharing insights and feedback with the legal sector
          • Support with resolving and preventing complaints
        • Updated guidance on complaints about costs
        • Legal Ombudsman: change of postal address
        • Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
        • OLC Chair s Blog- Strategy and Business Plan launch
        • LeO welcomes LSB’s framework for achieving a positive complaints culture
        • Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
        • OLC Chairs blog - 2023/24 Report and Accounts
        • Legal Ombudsman takes action to prevent complaints about legal fees
        • Elaine Banton joins the Board of the Office for Legal Complaints
        • OLC launches consultation on the Business Plan and Budget for 2025/26
        • Legal Ombudsman 2023/24 annual complaints data and insight
        • LeO launches new series of Spotlight articles
        • LeO's Chief Ombudsman, Paul McFadden, to move on in October 2025
        • Office for Legal Complaints publishes 2025/26 Business Plan for the Legal Ombudsman
        • Spotlight on: Third-party delays
        • Introducing the Model Complaints Resolution Procedure
      • Case studies
        • Increasing ground rent
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        • The service provided no value
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        • Guided negotiation (1)
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        • Stamp Duty Land Tax - complaint resolved through guided negotiation
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