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          • Overview of annual complaints data
          • Complaints in focus - stamp duty
          • Complaints in focus: No win, no fee agreements
          • Complaints in focus - wills and probate
          • An ombudsman's view of good costs service
          • Responding to challenging situations
          • The price of separation: Divorce related legal complaints and their causes
          • Losing the plot – residential conveyancing complaints
        • Good complaints handling
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          • Our approach during the COVID-19 pandemic
          • Guidance: Scheme Rules FAQ
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          • Guidance: Complaints alleging negligence
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      • FAQs
        • 1. What does the Legal Ombudsman do?
          • What do you do?
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          • Do you just look after members of the public?
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          • Do you accept complaints about accountants?
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          • A research company has contacted me about my experience with you. Is this legitimate?
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        • 2. Complaining to my legal service provider
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          • I want to complain, should I still pay the service provider’s fee?
          • My provider’s firm has closed down, what do I do?
          • Do you expect service providers to tell clients about the Ombudsman?
          • My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go?
          • What if my service provider wants more than eight weeks to sort out my complaint?
        • 3. Bringing a complaint to the Legal Ombudsman
          • When can I come to the Legal Ombudsman?
          • What is a final response?
          • Are there situations where you may decide not to investigate a complaint?
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          • How will you look after the information I provide?
        • 4. The Legal Ombudsman investigation process
          • What problems can you help resolve?
          • How long does an investigation take?
          • In what situations do we decide not to investigate a case?
          • What if we can’t agree about how to resolve my complaint?
        • 5. For legal service providers
          • Do you expect service providers to tell clients about the Ombudsman?
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          • A research company has contacted me about my experience with you. Is this legitimate?
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