Fair remedies should reflect both financial and emotional impact Read Fair remedies should reflect both financial and emotional impact
A thorough, resolution-focused response can prevent complaint escalation to LeO Read A thorough, resolution-focused response can prevent complaint escalation to LeO
Service failings may require loss of chance remedies Read Service failings may require loss of chance remedies
Incorrect funding advice can lead to significant remedy outcomes Read Incorrect funding advice can lead to significant remedy outcomes
Multiple service failings can increase remedy awarded Read Multiple service failings can increase remedy awarded
