We help to resolve complaints that legal service providers and their customers have not been able to sort out for themselves. The majority of our workforce is made up of investigators and ombudsmen who investigate these complaints. Our corporate services teams, include HR, Finance, IT, Legal and External Affairs, who ensure we are working effectively and have the systems to support our customers.
We want to make sure that we treat our employees and customers as fairly and equally as possible.
To achieve this, we are working with the following organisations:
Our strategy for Equality, Diversity and Inclusion
At the Legal Ombudsman we have three equality priority objectives that underpin our EDI strategy and help us work towards our vision. These set out our long term aims for promoting equality, diversity, and inclusion when delivering our service, supporting the legal sector, and developing our work culture.
Smiling Legal Ombudsman colleague