Our workforce

We help to resolve complaints that legal service providers and their customers have not been able to sort out for themselves. The majority of our workforce is made up of investigators and ombudsmen who investigate these complaints. Our corporate services teams, include HR, Finance, IT, Legal and External Affairs, who ensure we are working effectively and have the systems to support our customers. 

Our commitment to our employees

We want to make sure that we treat our employees and customers as fairly and equally as possible.

To achieve this, we are working with the following organisations:

  • The Business Disability Forum
  • Business in the Community
  • Disability Confident.

Our strategy for Equality, Diversity and Inclusion

At the Legal Ombudsman we have three equality priority objectives that underpin our EDI strategy and help us work towards our vision.

These set out our long term aims for promoting equality, diversity, and inclusion when delivering our service, supporting the legal sector, and developing our work culture.

These are:

  • Representative workforce - we will be working towards increasing the diversity of our workforce at all levels to reflect the community where our office is based and the customers we serve.

  • Inclusive place to work - provide an accessible and inclusive working environment and culture where our people are treated fairly, are able to perform to the best of their abilities and get support in developing and growing their careers.

  • Customer service and accessibility - the needs and rights of people who share protective characteristics are at the forefront of the design and delivery of our service.


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