infographic of notepad and pen

infographic of notepad and pen

Make a complaint

Before you make a complaint use our complaints journey to find out more information about what you need to do.

Our Complaint Checker will tell you if you have a complaint we can accept and takes you through the complaint form.

Need more advice?          

We are open 10:00am to 4:00pm, Monday to Friday.

If you need to contact us, you can:

Call us

0300 555 0333

Calling from overseas:        +44 121 245 3050          NGT Lite:                       18001 0300 555 0333     Minicom text phone:      18002 0300 555 0333

Write to us

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Email us                      or use the contact form below

Other ways to contact us

Press office

Email or call 0121 245 3087 / 3231


Service of legal documents

Our office is not open to members of the public.     

Email for our office address.

Service complaints

If you are unhappy with the service that we have provided, you can find out more about our service complaints process in our factsheet.

Contact form

You can use the form below to send us your questions.

We have separate forms to make a Freedom of Information or Subject Access Request.