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Key Performance Indicators 2019-2020

We use a set of key performance indicators (KPI's) to measure and demonstrate how effectively we are working. This information is reviewed on a regular basis and allows us to monitor the quality of service we provide to all our customers.

Our data is published on a quarterly basis and covers the following areas:

  • Customer experience and quality
  • Reputation and raising professional standards
  • Efficiency and resilience
  • People, leadership and culture

Our performance is also discussed at every OLC board meeting, and the papers and minutes of these can be found here.

Use the links below to see the performance data.