We use a set of key performance indicators (KPI's) to measure and demonstrate how effectively we are working. This information is reviewed on a regular basis and allows us to monitor the quality of service we provide to all our customers.
Our data is published on a quarterly basis and covers the following areas:
Our performance is also discussed at every OLC board meeting, and the papers and minutes of these can be found here.
Use the links below to see the performance data.
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