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Find information about key areas of the Legal Ombudsman's work

We are committed to being transparent about our work and to share learning and guidance with consumers, service providers and the wider sector.

 

> In the Corporate section you can find out information about areas such as the work of the Office for Legal Complaints (our board), strategies and plans and any current consultations.

> In the Learning Resources section, legal service providers, can find guidance and resources about preventing and handling complaints, as well as working with the Legal Ombudsman.

> Consumers can find information about the complaints process, resources for making complaints, case studies and frequent questions.

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