This section provides information about the key statutory and corporate policies which are in place.




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Reasonable Adjustment Policy

This document provides information on our legal duties to people with disabilities. Contents include the types of reasonable adjustments we can offer; our response to requests for reasonable adjustments; as well as an overview of what reasonable adjustments are, and how we decide what is 'reasonable'; and much more. August 2023

Access to Information Policy  

The information we publish and how you can obtain information. August 2023
Inclusive Service policy This document informs our customers of our commitment to delivering an inclusive service at all times following the guiding principles set out in the British Standard for Inclusive Service Provision (BS 18477: 2010). The Legal Ombudsman provides an independent and impartial service to its customers which is underpinned by a commitment to promoting diversity, equality and inclusion. This commitment extends to the inclusive nature of our service across our remit. August 2023
Publishing Decisions policy This policy statement summarises how we approach the publication of decisions, how we will use this information to raise standards and how we will monitor and review the publishing decisions policy. September 2020

Welsh Language Scheme
Details about the services we provide in Welsh February 2012

Whistleblowing policy and procedure 

Whistleblowing is when an individual brings information about a wrongdoing to the attention of their employer or relevant organisation. This policy explains how concerns can be raised, and our commitment to investigate and take corrective action where necessary. August 2023