The Legal Ombudsman publishes a range of annual reports and plans.
These give information on our regular programmes of work.
You can find the most up-to-date plans alongside older documents at the bottom of this page.
The OLC’s strategy sets out its vision that LeO is a leading and trusted Ombudsman scheme, where every complaint helps drive better legal services.
This reflects the OLC’s ambition to build LeO’s impact in the legal services sector, by sharing more of its unique insight and constructive feedback on how to prevent legal service complaints arising and improve complaints handling.
At the same time, it will ensure LeO continues to improve the experience of consumers and legal service providers relying on it for a fair outcome to their complaint at the earliest possible stage.
2024/25 is the first year of work under the Office for Legal Complaints’ 2024-27 Strategy for the Legal Ombudsman.Building on the improvements LeO has already made in improving the experience of consumers and legal service providers, the Business Plan sets out what LeO will deliver in 2024/25.
Annual Report 22-23Annual Report 22-23 (Welsh)
Report to the Welsh Language Commissioner 2022/23
Report to the Welsh Language Commissioner 2022/23 (Welsh version)
Service Complaint Adjudicator: Report 2020-21
Annual Report 2021-22
Annual Report 2021-22 (Welsh)
Report to the Welsh Language Commissioner 2021-22
Welsh Language version
Service Complaint Adjudicator: Report 2019-20
Annual report 2020-21
Annual report 2020-21 (Welsh)
Report to the Welsh Language Commissioner 2020-21
Annual report 2019-20
Annual report 2019-20 (Welsh)
Report to the Welsh Language Commissioner 2019-20
Report to the Welsh Language Commissioner 2018-19
Welsh Translation Briefing
Welsh Language Scheme / Cynllun laith Gymraeg
Annual report 2016-17
