The Legal Ombudsman publishes a range of annual reports and plans.
These give information on our regular programmes of work.
You can find the most up-to-date plans alongside older documents at the bottom of this page.
The Office for Legal Complaints’ (OLC) latest annual report and accounts covers the year 1 April 2022 to 31 March 2023.
It highlights the Legal Ombudsman’s performance against the aims and objectives it set, including progress in improving the experience of legal service users and providers.
It also outlines the governance, management and accountability standards met by the OLC and includes the OLC’s financial statements.
2023/24 will be a critical year in the Legal Ombudsman's journey to reaching a sustainable acceptable level of performance.
The Office for Legal Complaint’s interim Strategy and Business Plan will see the Legal Ombudsman through to a point of stability, where it is delivering and sustaining a high level of service to its customers.
Annual Report 22-23Annual Report 22-23 (Welsh)
Report to the Welsh Language Commissioner 2022/23
Report to the Welsh Language Commissioner 2022/23 (Welsh version)
Service Complaint Adjudicator: Report 2020-21
Annual Report 2021-22
Annual Report 2021-22 (Welsh)
Report to the Welsh Language Commissioner 2021-22
Welsh Language version
Service Complaint Adjudicator: Report 2019-20
Annual report 2020-21
Annual report 2020-21 (Welsh)
Report to the Welsh Language Commissioner 2020-21
Annual report 2019-20
Annual report 2019-20 (Welsh)
Report to the Welsh Language Commissioner 2019-20
Report to the Welsh Language Commissioner 2018-19
Welsh Translation Briefing
Welsh Language Scheme / Cynllun laith Gymraeg
Annual report 2016-17