The Legal Ombudsman was set up by the Office for Legal Complaints (our board) and established under the Legal Services Act.
Our job is to help resolve disputes between consumers and legal service providers. We do this in two ways:
image of welcome board at the Legal Ombudsman against a pink wall
Each year we resolve around 7,000 disputes between complainants and their service providers.
In this section you can find out more about the people that work at the Legal Ombudsman and the Customer Service Principles which apply to all areas of our work and our performance.
> Visit the corporate section of our Information Centre for information about the work of the Office for Legal Complaints (OLC) and our organisations reports and plans.
> Visit How we work or Make a Complaint to find out more about our complaints process.