Legal Ombudsman – Dealing with complaints between consumers and their service provider

Helping the public

Member of public speaking on the telephone We’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

Make a complaint

Helping Legal Professionals

Legal professional talking to female client We can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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Featured

See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here
Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more

News

Office for Legal Complaints welcomes Independent Review of Legal Services Regulation
18th September, 2019 OLC responds to the publication of the interim report for the Independent Review of Legal Service Regulation. Here is the press release.
September 18, 2019
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OLC Annual Report 2018-19 published
18 July 2019 The Office for Legal Complaints is delighted to publish today its Annual Report and Accounts for 2018/19. In a year of achievement and challenge Chair Wanda Goldwag said ‘the Board and...
July 18, 2019
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Tweets

We are open from 9am to 5pm, Monday to Friday. For more information on how to get in touch, visit:… https://t.co/UIErHH69jO
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We know that penning a letter of complaint can be stressful, which is why we’ve set up templates showing people how… https://t.co/42uC2pUJwQ
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We are looking for a Business Support Co-ordinator to join our organisation. This is a part time role that will inv… https://t.co/NkvOJ6W7Kv
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Buying your first home can be a daunting experience, especially when you’re trying to figure who does what in the p… https://t.co/32cWceUH1v
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Sometimes we cannot help you with your query but will redirect you to someone who can. View a list of the organisat… https://t.co/KsMteaG9jo
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Feeling bamboozled by legal jargon? Is it stopping you from making a complaint about the legal profession? We've pu… https://t.co/Sy0xgWCXAh
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Helping the public

Helping Legal Professionals

Featured

News

Office for Legal Complaints welcomes Independent Review of Legal Services Regulation

OLC Annual Report 2018-19 published

Tweets

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