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Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

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Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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Helping CMCs

Claims management professional talking to coupleWe can help claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.

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Featured

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    See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here

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    Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more

News

  • Guidance: our approach to determining complaints

    29 January 2019 Our new guidance on our approach to determining complaints provides an overview of the key factors we take into account in our investigation process.

    January 29, 2019
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  • Legal Ombudsman proposes technical changes to Scheme Rules

    2 January, 2019 Today, the Legal Ombudsman is publishing minor technical changes to its Scheme Rules for a period of representations, in compliance with Section 205 of the Legal Services Act 2007. These changes are not substantive....

    January 2, 2019
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