Helping the public
We’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.
Helping Legal Professionals
We can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.
Helping CMCs
We can help claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.
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See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here
Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more
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