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Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

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Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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Featured

  • First time buyers guide cover

    See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here

  • Language of complaints research cover

    Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more

News

  • LeO News – Edition 22 is out

      Edition 22: LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, you can read about our: Business Plan and Strategy consultation; Transparency discussion paper and take a closer look at case fees....

    January 2, 2020
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  • Consultation on our draft Strategy for 2020-23

    16 December 2019 Today, the Legal Ombudsman has published a consultation document on its Corporate Strategy for 2020-2023. The full press release can be viewed here. This marks the beginning of a new three-year...

    December 16, 2019
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