Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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  • OLC Board update

    11th August, 2020 The OLC recently held its July Board meeting, which was full and substantive, as you would expect it to be. The papers for the meeting can be found here. The Board’s...

  • Office for Legal Complaints (OLC) Annual Report published

    15th July, 2020 The Office for Legal Complaints has published its Annual Report and Accounts for 2019/20. More details can be found in the press release here.  

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