Legal Ombudsman | Dealing with complaints between consumers and their service provider

Helping the public

Member of public speaking on the telephone We’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

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Helping Legal Professionals

Legal professional talking to female client We can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here
Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more

News

2019-20 Business Plan and Budget
12 April, 2019 Today, the Legal Ombudsman has published its Business Plan and Budget for 2019-20. This plan marks the final year of our 2017-2020 strategy. We are proud of the progress we’ve made against...
April 12, 2019
1
Guidance: Scheme Rules FAQs
27 March 2019 Our new guidance on our scheme rules provides answers to some of the frequently asked questions about our scheme rules.
March 27, 2019
2

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Helping the public

Helping Legal Professionals

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News

2019-20 Business Plan and Budget

Guidance: Scheme Rules FAQs

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