Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

More advice


  • 2019-20 Business Plan and Budget

    12 April, 2019 Today, the Legal Ombudsman has published its Business Plan and Budget for 2019-20. This plan marks the final year of our 2017-2020 strategy. We are proud of the progress we’ve made against...

  • Guidance: Scheme Rules FAQs

    27 March 2019 Our new guidance on our scheme rules provides answers to some of the frequently asked questions about our scheme rules.

Read all news