Helping the public
We’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.
Helping Legal Professionals
We can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.
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See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here
Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more
News
OLC Annual Report 2018-19 published
18 July 2019 The Office for Legal Complaints is delighted to publish today its Annual Report and Accounts for 2018/19. In a year of achievement and challenge Chair Wanda Goldwag said ‘the Board and...
July 18, 20190LeO News – Edition 21 is out
LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, you can read about our: Business Plan and Budget 2019-20; updated cost guidance; Talking Point feature with our Chief Ombudsman Rebecca Marsh; and a Q&A with a...
