Skip to main content
Contact Us
News
Data centre
Menu
Make A Complaint
Who We Are
Our organisation
Our Board
Executive Team
Ombudsman Team
Corporate Publications
Governance
Schedule of matters reserved to the Office for Legal Complaints
Remuneration Committee (RemCo) TOR
Reports and plans
Consultations
Strategy and Business plan consultation 2020-23 responses
Transparency and Reporting Impact Discussion paper (October 2019)
Our responses to consultations
Business Plan and Budget consultation 2025/26
Scheme Rules
Corporate policies
Working for us
Equality, diversity and inclusion
For Consumers
Complaints process
Using a legal service provider
Personal injury complaints
Using a divorce lawyer: 10 top tips
Complaining to a legal service provider
Bringing a complaint to us
Complaints we can help with
Factsheets
Our commitment to you
About our service
Investigating your complaint
Complaining to your service provider
Closed service providers
Stamp duty
Unhappy with our service?
Managing unacceptable behaviour policy
FAQs
For Legal Service Providers
Learning Resources
Training and Events
Preventing complaints
Overview of annual complaints data
Responding to challenging situations
An ombudsman's view of good costs service
Complaints in focus - stamp duty
Losing the plot – residential conveyancing complaints
The price of separation: Divorce related legal complaints and their causes
Complaints in focus: No win, no fee agreements
Complaints in focus - wills and probate
Complaints about legal costs
Spotlight on: Stamp Duty changes
Spotlight on: Third party delays
Good complaints handling
Our approach to dealing with cybercrime
Responding to challenging situations
The Language of Complaints research
Best practice complaint handling guide
A business case for good complaint handling
The LeO Process
Guidance: Scheme Rules FAQ
Guidance: Our approach to determining complaints
Our approach during the COVID-19 pandemic
Guidance: Our approach to putting things right
Guidance: Complaints alleging negligence
Guidance: for accountants
Technical advice desk
Our approach during the COVID-19 pandemic
Guidance: Complaints alleging negligence
Guidance: Scheme Rules FAQ
Guidance: Our approach to putting things right
Guidance: Our approach to determining complaints
Guidance: for accountants
Model Complaints Resolution Procedure
Complaints process
FAQs
Information Centre
How We Work
Common complaints
Customer Service Principles
Data centre
Complaints data
Legal Ombudsman 2023/24 annual complaints data and insight
Ombudsman decision data
Research and reports
Performance Data
News
Case studies
Public Interest Decisions
Contact Us
News
Data centre
Make A Complaint
Who We Are
Our organisation
Our Board
Executive Team
Ombudsman Team
Corporate Publications
Governance
Reports and plans
Consultations
Scheme Rules
Corporate policies
Working for us
Equality, diversity and inclusion
For Consumers
Complaints process
Using a legal service provider
Complaining to a legal service provider
Bringing a complaint to us
Complaints we can help with
Factsheets
Our commitment to you
About our service
Investigating your complaint
Complaining to your service provider
Closed service providers
Stamp duty
Unhappy with our service?
Managing unacceptable behaviour policy
FAQs
For Legal Service Providers
Learning Resources
Training and Events
Preventing complaints
Good complaints handling
The LeO Process
Technical advice desk
Model Complaints Resolution Procedure
Complaints process
FAQs
Information Centre
How We Work
Common complaints
Customer Service Principles
Data centre
Complaints data
Ombudsman decision data
Research and reports
Performance Data
News
Case studies
Public Interest Decisions
Search
Search
Search
Complaining isn’t easy.
We’re here to make sure it’s
straightforward and fair.
How To Complain
Information for
Consumers
Information for
Legal service providers
Latest News
09 JULY 2025
LeO makes greater use of powers to publish decisions in the public interest
More Latest News
Recent publications
Annual Report and Accounts 2023-24
Business Plan and Budget 2022-23
Call for input
Scheme Rules Review 2022
