Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

More advice


  • Our approach during the COVID-19 pandemic

    This guidance for legal service providers sets out our approach when considering complaints as a result of the difficulties brought about by COVID-19. We are currently able to maintain a reasonable level of service...

  • Legal Ombudsman welcomes new OLC Board Chair

    31st March, 2020 The Legal Ombudsman welcomes the appointment of Elisabeth Davies to the post of Chair of the Office for Legal Complaints (OLC). The OLC Board oversees the work of the Legal Ombudsman...

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