We are currently dealing with a high volume of enquiries.

Due to the significant volume of cases we are dealing with, it is currently taking longer than expected to assess and investigate your complaints.

Please be aware that it could be at least six months before we can start looking at your complaints.

We thank you for your patience and would like to reassure you that our teams are working very hard to resolve complaints fairly and as quickly as possible.

Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

More advice

Helping CMCs

Claims management professional talking to coupleWe can help claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.

More advice


  • Legal Ombudsman proposes technical changes to Scheme Rules

    2 January, 2019 Today, the Legal Ombudsman is publishing minor technical changes to its Scheme Rules for a period of representations, in compliance with Section 205 of the Legal Services Act 2007. These changes are not substantive....

  • Consultation on our 2019-20 Business Plan and Budget

    14 December 2018 Today, the Legal Ombudsman has published the consultation document on its 2019-20 Business Plan and Budget, which can be viewed here. This business plan marks the final year of our wider...

Read all news