Legal Ombudsman – Dealing with complaints between consumers and their service provider

Helping the public

Member of public speaking on the telephone We’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

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Helping Legal Professionals

Legal professional talking to female client We can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here
Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more

News

LeO launches transparency discussion paper
1 October 2019 The Legal Ombudsman (LeO) has today published a discussion paper on Transparency and Reporting Impact. This paper begins a conversation about how we could improve our currenting reporting on the work...
October 1, 2019
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Office for Legal Complaints welcomes Independent Review of Legal Services Regulation
18th September, 2019 OLC responds to the publication of the interim report for the Independent Review of Legal Service Regulation. Here is the press release.
September 18, 2019
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Tweets

Our scheme rules set out the framework for how we resolve complaints about legal services. You can find out more by… https://t.co/Ytp35m64MS
5 hours ago
We are looking for a Business Support Co-ordinator to join our organisation. This is a part time role that will inv… https://t.co/9pSt36qQQ6
10 hours ago
@GhostInTheWire5 @sra_solicitors @Core_Legal @Croney82 Hi Andrew, You can find some information on how to bring a c… https://t.co/CmK89JyplG
1 day ago
Tune in to this podcast with Head Ombudsman Mariette Hughes talking to Anjali Mouelhi at the Law Society about how… https://t.co/YV4Sowz7AZ
1 day ago
Sometimes we cannot help you with your query but will redirect you to someone who can. View a list of the organisat… https://t.co/Jtlp7pyaY4
1 day ago
Check out our online time-saving Customer Assessment Tool – fill it out and you will know straight away if your com… https://t.co/QX08LGY0Px
2 days ago

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Helping the public

Helping Legal Professionals

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News

LeO launches transparency discussion paper

Office for Legal Complaints welcomes Independent Review of Legal Services Regulation

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