Legal Ombudsman | Dealing with complaints between consumers and their service provider

Helping the public

Member of public speaking on the telephone We’re here to help sort out complaints about the service you have received from your regulated legal service provider in England and Wales. We’re free, independent and fair.

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Helping Legal Professionals

Legal professional talking to female client We can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here
Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more

News

2019-20 Business Plan and Budget
12 April, 2019 Today, the Legal Ombudsman has published its Business Plan and Budget for 2019-20. This plan marks the final year of our 2017-2020 strategy. We are proud of the progress we’ve made against...
April 12, 2019
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Guidance: Scheme Rules FAQs
27 March 2019 Our new guidance on our scheme rules provides answers to some of the frequently asked questions about our scheme rules.
March 27, 2019
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Today (19 April) we are closed for the bank holiday, however you can still visit our website for more information:… https://t.co/n7at3SBR4b
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Got a question about our scheme rules? There may already be an answer. Follow the link below for some FAQs about ou… https://t.co/HT4g7X3cgr
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At the legal ombudsman we are always trying to maximise our impact in a fast changing environment, you can find out… https://t.co/7XhVTwqUXw
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@JacksonMBlyton @PayPal Hello, unfortunately this isn't something we can help you with, as we only look at complain… https://t.co/doJhgSgXSr
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Want to know the key to strategic success, why not take a look at Modern law’s latest edition? On page 27 our forme… https://t.co/FvvDPiPsgF
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We’re recruiting Call Handlers, ideally those who have experience of working as an Inbound Call Handler from a cust… https://t.co/eVDnZdRD6Y
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Helping the public

Helping Legal Professionals

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2019-20 Business Plan and Budget

Guidance: Scheme Rules FAQs

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