We are currently dealing with a high volume of enquiries.
Due to the significant volume of cases we are dealing with, it is currently taking longer than expected to assess and investigate your complaints.
Please be aware that it could be at least six months before we can start looking at your complaints.
We thank you for your patience and would like to reassure you that our teams are working very hard to resolve complaints fairly and as quickly as possible.
Helping the public
We’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.
Helping Legal Professionals
We can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.
- How we help legal professionals
- Courses & Decisions
- Case fees
- Guides & advice for professionals
- FAQs for legal professionals
14 December 2018 Today, the Legal Ombudsman has published the consultation document on its 2019-20 Business Plan and Budget, which can be viewed here. This business plan marks the final year of our wider...December 14, 2018
We’ve launched an online self-service tool to give consumers a quicker way to discover whether their complaint can be handled immediately, or by another organisation; or is simply too early to be dealt with...December 4, 2018
- Come and work for us! We’re located in the heart of Birmingham, offer a fantastic benefits package and are committe… https://t.co/Vi9XCLArer
- Our opening hours over #Christmas will be slightly different. From 24 December to 1 January, our phone lines will b… https://t.co/f4btZAbCl5
- Last week we launched our business plan consultation. You can learn more about this by visiting… https://t.co/wzjpWGIPAu
- Did you know that we are also here to help legal service providers improve their complaint handling? Find out more… https://t.co/0t3soYUwhU
- Visit https://t.co/awTzKwF300 to see our guide on how we can put things right when you do not receive a reasonable… https://t.co/0xB13keG9A
- Our business plan is open for consultation today (14 December). You can learn more about our business plan by visit… https://t.co/Se00cZsopf