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Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

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Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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Helping CMCs

Claims management professional talking to coupleWe can help claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.

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Featured

  • First time buyers guide cover

    See our guide on what to think about when moving home and looking for a conveyancing lawyer. Guide is here

  • Language of complaints research cover

    Language of Complaints research: Professionals can see how the language they use over complaints can affect consumer decisions. Find out more

News

  • Refreshed guidance for signposting customers to the Legal Ombudsman

    The Solicitors Regulation Authority (SRA) and Legal Ombudsman (LeO) research into first tier complaints handling showed that there could be improvements in how some law firms deal with complaints. Nine out of ten firms...

    August 7, 2018
    0
  • Legal Ombudsman 2017-18 Annual Report published

    19 July 2018 The Office for Legal Complaints (OLC), which oversees the Legal Ombudsman (LeO), has today presented its Annual Report and Accounts 2017-18 to Parliament. LeO accepted  7,527 legal complaints in the 2017-18...

    July 19, 2018
    2
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