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We are currently dealing with a high volume of enquiries.

Due to the significant volume of cases we are dealing with, it is currently taking longer than expected to assess and investigate your complaints.

Please be aware that it could be at least six months before we can start looking at your complaints.

We thank you for your patience and would like to reassure you that our teams are working very hard to resolve complaints fairly and as quickly as possible.

Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

More advice

Helping CMCs

Claims management professional talking to coupleWe can help claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.

More advice

News

  • New self-service Customer Assessment Tool

    We’ve launched an online self-service tool to give consumers a quicker way to discover whether their complaint can be handled immediately, or by another organisation; or is simply too early to be dealt with...

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  • Law Society interview with Chair Wanda Goldwag

    Our Chair, Wanda Goldwag has been interviewed as part of the Law Society City Conversations series. Hear her talking about our work with complaints, the importance of service and understanding consumers requirements and the...

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Read all news

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