Meeting your needs
Here to help leaflet - Different languages
Listen to this website with BrowseAloud
Whether you are using a Smartphone, Tablet, PC or Mac; BrowseAloud will provide the reading support tools you require for free.
What is BrowseAloud?
BrowseAloud is a suite of products that provide reading support on websites. BrowseAloud reads
website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.
Other features include:
- Dual-Colour Highlighting
- Text Magnification
- Talking Dictionary
- Talking Translator
- MP3 Maker
- Screen Masking
More than 7,000 websites use BrowseAloud, so once you have it on your device you can listen to all of these websites too.
Who is BrowseAloud for?
BrowseAloud helps any website visitor who requires online reading support or simply wishes to listen to the information on this website instead of reading it. BrowseAloud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.
How do I get BrowseAloud?
Go to the BrowseAloud website to learn more. You can then choose the product you want, free of charge.
You can also use the BrowseAloud panel located at the top left of each page on this website to give you quick access to the screen reader without downloading software. The panel works with all web browsers, Smartphones and Tablet computers.
Support with using BrowseAloud
Documents in different formats and languages
- Administrative documents0
- Annual reports0
- Audit and Risk Committee0
- Board papers0
- Case summaries0
- Closed consultations0
- Closed tenders0
- Complaint form0
- Consultation feedback0
- Consultation responses0
- Consumer guides0
- Corporate reporting0
- Easy read0
- Fact sheets0
- Gifts and hospitality0
- Governance and framework0
- Guidance and resources0
- Open letters0
- Our board0
- Our policies0
- Press releases0
- Remuneration and Nomination Committee0
- Research and Surveys0
- Scheme rules0
- Service provider guides0
- Strategy and budget0
- Terms of reference0
- Thematic reports0
- Welsh Language0
- When a complaint is about failure to progress0
- When a complaint is about poor advice0
- When a complaint is related to costs0
- When is a complaint dismissed?0
- When is a complaint out of jurisdiction?0
- When is a complaint out of time?0
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The Office for Legal Complaints (OLC) publishes an Annual Report and Accounts every year, which contains performance, accountability and...
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This short guide has been designed to help you to work out whether you need to contact the Legal...
Find out who can use our service, what type of problems we can resolve and when you can bring…
Explains when and how you should complain to your legal service provider; including who to complain to and when…
Find out about how our investigation process works, what we’ll need from you and what you can expect from…
Find out how our process differs when a service provider is closed and what you need to consider.
Find out about our values and customer service principles.
Factsheet 7 – Investigating complaints – Information for service providers Larger print version
You can use this handy template to complain to your provider.
The Legal Ombudsman website has been developed to best practice coding conventions and, where possible, corresponds with guidelines stipulated by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) and Web Content Accessibility Guidelines 2.0 (WCAG 2.0).
You can change the text size on this application to make it either larger or smaller via your browser settings. Some browsers will allow you to magnify the whole page. To change the text size, follow the instructions below:
You can zoom from 10% to 1000%. To change the zoom level, on the bottom right of the Internet Explorer screen, click the arrow next to the Change Zoom Level button. Or, to quickly zoom using the keyboard, Press CTRL + PLUS SIGN (+) to zoom in, or CTRL + HYPHEN (-) to zoom out.
- Click the menu button on the right. The customization menu will open and you will see the zoom controls at the top.
- Use the button to zoom in, and the button to zoom out. The number in the middle is the current zoom level – click it to reset the zoom to 100%.
Keyboard shortcuts: You can also use the zoom controls without a mouse. Press and hold Ctrl while pressing + to zoom in, – to zoom out, or 0 to reset.
To increase or decrease the magnification of a web page in Safari, press Apple and ‘+‘ (plus) to zoom in, or Apple and ‘–‘ (minus) to zoom out. To return the text to its original size, press Apple + 0.
You can also do this via the menu bar, as shown below. Click on ‘View‘, or press Ctrl + F2 to highlight the menu bar and press the right arrow key to open the ‘View‘ drop-down menu. If you want to only change the text size rather than everything on the web page, make sure ‘Zoom Text Only‘ is ticked. You can tick or untick it by clicking on it, or use the arrow keys to highlight it and then press Enter.
Click ‘Zoom In‘ to increase the text size, or ‘Zoom Out‘ to decrease the text size. Alternatively, use the arrow keys to highlight one of the size options and then press Enter. (In older versions of Safari, you need to choose either ‘Make Text Bigger‘ or ‘Make Text Smaller‘).
The following browsers have been tested for compatibility:
- Internet Explorer (Windows) v9.0 upwards
- Google Chrome
- Firefox (Windows and Mac)
- Safari (Mac)
- Opera v9 – 11
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