We strive to make our service accessible to all parties including making reasonable adjustments when required, this can include offering to conduct elements of our procedure by oral or written means or both.

We are committed to making our website and applications accessible to all users. As a result, we have an ongoing improvement programme.

We are always happy to receive feedback. Please use our feedback form at the bottom of this page to let us know about any problems you have had.

Meeting your needs

If you would like help to use our service or would like us to send you information in a certain way, please tell us what you need. For information in another language or in another format such as large print, Braille or audio CD, please call our team on 0300 555 0333 or email

We can take your complaint, and carry out your investigation, in languages other than English. This can be by telephone or in writing.

Call us

0300 555 0333
We are open 8.30am to 5.30pm Mon-Fri.
Calls will cost no more than those to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If you are calling from overseas, please call:
+44 121 245 3050

NGT Lite users:
18001 0300 555 0333

Minicom text phone user:
18002 0300 555 0333

More information about NGT Lite and Minicom text phone can be found here.

Write to us

Legal Ombudsman
PO Box 6806

Email us:

Listen to this website with BrowseAloud

Whether you are using a Smartphone, Tablet, PC or Mac; BrowseAloud will provide the reading support tools you require for free.

What is BrowseAloud?

BrowseAloud is a suite of products that provide reading support on websites. BrowseAloud reads
website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.
Other features include:

  • Dual-Colour Highlighting
  • Text Magnification
  • Talking Dictionary
  • Talking Translator
  • MP3 Maker
  • Screen Masking

More than 7,000 websites use BrowseAloud, so once you have it on your device you can listen to all of these websites too.

Who is BrowseAloud for?

BrowseAloud helps any website visitor who requires online reading support or simply wishes to listen to the information on this website instead of reading it. BrowseAloud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

How do I get BrowseAloud?

Go to the BrowseAloud website to learn more. You can then choose the product you want, free of charge.

BrowseAloud panel

You can also use the BrowseAloud panel located at the top left of each page on this website to give you quick access to the screen reader without downloading software. The panel works with all web browsers, Smartphones and Tablet computers.

Support with using BrowseAloud

A full range of support services are provided for BrowseAloud:
Tel: 0800 328 7910

Documents in different formats and languages

Website code

The Legal Ombudsman website has been developed to best practice coding conventions and, where possible, corresponds with guidelines stipulated by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) and Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

Text size

You can change the text size on this application to make it either larger or smaller via your browser settings. Some browsers will allow you to magnify the whole page. To change the text size, follow the instructions below:

Internet Explorer

You can zoom from 10% to 1000%. To change the zoom level, on the bottom right of the Internet Explorer screen, click the arrow next to the Change Zoom Level button. Or, to quickly zoom using the keyboard, Press CTRL + PLUS SIGN (+) to zoom in, or CTRL + HYPHEN (-) to zoom out.


  1. Click the menu button on the right. The customization menu will open and you will see the zoom controls at the top.
  2. Use the + button to zoom in, and the button to zoom out. The number in the middle is the current zoom level – click it to reset the zoom to 100%.
  3. Keyboard shortcuts: You can also use the zoom controls without a mouse. Press and hold Ctrl while pressing + to zoom in, to zoom out, or 0 to reset.


To increase or decrease the magnification of a web page in Safari, press Apple and ‘+‘ (plus) to zoom in, or Apple and ‘‘ (minus) to zoom out. To return the text to its original size, press Apple + 0.

You can also do this via the menu bar, as shown below. Click on ‘View‘, or press Ctrl + F2 to highlight the menu bar and press the right arrow key to open the ‘View‘ drop-down menu. If you want to only change the text size rather than everything on the web page, make sure ‘Zoom Text Only‘ is ticked. You can tick or untick it by clicking on it, or use the arrow keys to highlight it and then press Enter.

Click ‘Zoom In‘ to increase the text size, or ‘Zoom Out‘ to decrease the text size. Alternatively, use the arrow keys to highlight one of the size options and then press Enter. (In older versions of Safari, you need to choose either ‘Make Text Bigger‘ or ‘Make Text Smaller‘).


The following browsers have been tested for compatibility:

  • Internet Explorer (Windows) v9.0 upwards
  • Google Chrome
  • Firefox (Windows and Mac)
  • Safari (Mac)
  • Opera v9 – 11

Feedback form

Help us improve

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