We're here to help everyone

We make every effort to ensure that our website, our documents, and our service is easy to use and is accessible to everyone.

We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language.

It is our legal duty to make changes and adjustments for disabled people, where it is reasonable to do so in the circumstances. We are also committed to making sure the way we work doesn't put anyone at a disadvantage.

If you need any help or support, please tell us about it and we will do our best to meet your needs. Our contact details and the way we can help can be found in our guides and resources below.

professional woman talking to a man at a table.

professional woman talking to a man at a table.

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Older retired couple

Older retired couple

Are you deaf or hard of hearing?

We can help. If you’re deaf, hard of hearing or speech impaired, conversations can be difficult. We use Text Relay (previously Next Generation Text - NGT) to make things easier for you.

Large headphones

Large headphones

Listen to our website with BrowseAloud

BrowseAloud provides reading support tools. It can also read website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.

Woman wearing glasses and red jacket works at desk

Woman wearing glasses and red jacket works at desk

Are you blind or find reading information difficult?

We can help. Did you know that you can change your text size to make things easier to read on our website?

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leaflets, coffee cup and laptop on a table

leaflets, coffee cup and laptop on a table

Information or documents in a different format

This guide will tell you more about the information and documents that can be made available in other formats.

image of a globe in someone's hand

image of a globe in someone's hand

Information and documents in a different language

This guide will tell you more about the information and documents that can be made available in other languages.

man leaning on table with head in hand

man leaning on table with head in hand

Do you need other support from us?

If you need additional support from us, we can be flexible about how we provide our service to you.

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Man sitting on large couch using his laptop

Man sitting on large couch using his laptop

Useful organisations

If the Legal Ombudsman is unable to investigation your complaint, there are other organisations who may be able to help or offer advice.

Professional woman in smart grey suit

Professional woman in smart grey suit

Have we got it right?

We are always happy to receive feedback and encourage you to let us know about any problems you have had.

mobile phone with You Tube logo

mobile phone with You Tube logo

Here to help - British Sign Language (BSL) video

Our ‘here to Help’ leaflet is also available as a British Sign language video on You Tube.