The Office for Legal Complaints (OLC) is responsible for the governance of the Legal Ombudsman scheme.


The OLC reports to the Legal Services Board (the oversight regulator for the legal sector) and the Ministry of Justice.

The role of the OLC and its committees is to set the strategy and business plan, to scrutinise the performance and financial responsibilities of the ombudsman scheme and make sure we understand and respond properly to any risks. Throughout, the OLC promotes the regulatory objectives set out in the Legal Services Act.

There are three OLC committees with specific areas of responsibility. These are: 

  • The Audit and Risk Committee (ARAC), which oversees the Legal Ombudsman’s risk management processes, governance and financial control framework.  
  • The Remuneration and Nomination Committee (RemCo), which oversees the terms of employment for Legal Ombudsman staff. 
  • The Category 1  Publications Committee, which oversees the approval process to publish details where we have identified a serious risk to the public from a particular legal service provider.  

In this section you can find links to a variety of governance information. From OLC board papers and minutes to the agreements we have with other organisations and the operating frameworks and procedures for the OLC and its different committees.

You can also find out more about the OLC members, management team and ombudsman here.