The agreements below set out how the Office for Legal Complaints and the Legal Ombudsman works with external stakeholders.

Tripartite Operating Protocol

The Tripartite Operating Protocol sets out the working relationship between the Office for Legal Complaints, the Ministry of Justice and the Legal Services Board.

Memoranda of Understanding

Approved Regulator

We have agreements with each Approved Regulator under the Legal Services Act.

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Association of Chartered Certified Accountants (MoU)

Bar Standards Board (MoU)

CILEx Regulation (MoU)

Costs Lawyers Standards Board (MoU)

Council for Licensed Conveyancers (MoU)

Institute for Chartered Accountants, England and Wales (MoU)

Intellectual Property Regulation Board (MoU)

Legal Services Board (MoU)

Solicitors Regulation Authority (MoU)


We also have agreements with a number of other important stakeholders.      

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Legal Services Consumer Panel (MoU)

Office of the Immigration Service Commissioner (MoU)