Previous consultations Model Complaints Resolution Procedure (MCRP) - Call for Input 24 March - 19 May 2026 Read more: MCRP Call for Input Business Plan and Budget 2026/27 4 November - 13 December 2025 Read: Draft Business Plan and Budget 2026/27 Changes to LeO's case fee structure 30 July - 10 September 2025 Read: case fees consultation Business Plan and Budget 2025/26 31 October - 13 December 2024Read: draft business plan and budget OLC Strategy 2024-27 and Business Plan and Budget 2024/25 27 October - 22 December Read: OLC Strategy 2024-27 Read: Business Plan and Budget 2024-25 Business Plan, Budget and Interim Strategy 2023/24 2 November - 14 December 2022 Read: 2023/24 Budget and Business Plan (November 2022) Consultation: Scheme Rules Review 2022 16 February - 13 April 2022 Read: Scheme rules review Read: Responses Consultation: Business Plan and Budget 2022/23 5 November - 13 December 2021 Read: Business Plan and Budget consultation Read: Responses Consultation: Business Plan and Budget 2021/22 4 November 2020 - 15 January 2021 Read: Business Plan and Budget consultation Consultation: Strategy and Business Plan 2020-23 16 December 2019 – 14 February 2020 Read: Strategy, Business Plan and Budget consultation Read: Responses Discussion paper: Transparency and Reporting Impact 1 October 2019 - 31 January 2020 Read: Transparency and Reporting Impact Response paper (September 2020) Read: Transparency and Reporting Impact Discussion paper (October 2019) Read: Responses Strategy and Budget 2017-20 Read: Strategy and Business plan consultation Read: Final Strategy and Business plan Strategy and Budget 2015-17 and business priorities 2015-16, closed 23 February 2015 Last year we published our strategy for 2014-17. Having reviewed the external context and our progress over the past year we believe it is sensible to reframe years two and three of our strategy. Read: Strategy and Budget consultation Read: Final Strategy, Business plan and Budget Strategy and Budget consultation 2014-17 Read: Strategy and Budget consultation Read: Final Strategy, Business plan and Budget Strategy 2013-16 and Business Plan 2013-14 Read: Strategy and Business Plan consultation Strategy and Budget 2012-15 and Business Plan 2012-13 consultation Read: Strategy and Business Plan consultation Read: Final Strategy and Business Plan Strategy and Budget consultation 2011-14 Read: Strategy 2011-14 (Business Plan 2011/12) Business Plan and Budget 2019/20, closed 25 January 2019 This marks the final year of our 2017-20 strategy Read: Business Plan and Budget consultation Read: Final Business Plan and Budget Business Plan and Budget 2018/19 Read: Business Plan and Budget consultation Read: Final Business Plan and Budget Business Plan 2016/17, 4 April 2016 (1 Feb - Budget) In March 2016 we consulted on the implementation of the final year of our 2014-17 strategy. Read: Business Plan consultation Read: Budget consultation Read: Final Business priorities Technical changes, 2 to 30 January 2019 Consultation on changes to remove reference to the claims management companies, in light of the transfer of CMC regulation to the Financial Conduct Authority (FCA) on 1 April 2019. No responses were received, therefore an updated version was submitted to the Legal Services Board (LSB) for approval as required by Section 155 of the Legal Services Act. Read: Scheme Rules: technical changes for CMC transfer Minor changes, 2 February - 2 March 2018 In February 2018, the Legal Ombudsman published minor linguistic changes to its Scheme Rules for a period of representations in compliance with Section 205 of the Legal Services Act 2007. These changes were made in line with recommendations from the Language of Complaints research, published in November 2017. Read: Scheme Rules: minor language changes ADR Scheme Rules proposals, September - November 2015 The Legal Ombudsman consultation considered options for amending the Scheme Rules to incorporate the requirements for becoming an EU ADR provider. Read: ADR scheme rules consultation Read: Proposed scheme rules Review of Scheme Rules, March - June 2012 When we opened we made a commitment to review the rules within 18 months. Read: Review of scheme rules and case fee structure Read: responses Developing our Scheme Rules, July 2009 - April 2010 We asked for help when we were shaping our rules. We wanted to know what they should look like to support a new Ombudsman scheme that resolves complaints impartially, quickly and fairly. Read: Discussion paper and draft Scheme Rules (July 2009) Read: Consultation paper and draft Scheme Rules (September 2009) Read: Our response to consultation and proposed Scheme Rules (April 2010) Setting a fair case fee, October 2009 By law, we must set a case fee for lawyers who use the Ombudsman scheme. We wanted help in developing a structure for this that supported the role of the Legal Ombudsman as an independent and impartial body. Read: Setting a fair case fee 2009 Read: Our response to the consultation (March 2010) Publishing Decisions In 2010 we carried out extensive consultation with the sector regarding publishing the names of service providers and the decisions in cases. Read: Discussion paper Read: Response to the consultation
Our responses to consultations We publish a number of the responses made by the Legal Ombudsman to other consultations. Response details We also publish the responses we have received to consultations. Read the responses here.
