This page contains useful information and learning resources for legal service providers.

We want all our legal service providers to understand what leads people to complain and have the best opportunity to resolve complaints.

Feeding back to the profession is an important business priority for us and we are committed to developing our learning resources pages on an ongoing basis. We will continue to add more depth from our case work, data, research and customer feedback to make these pages a useful resource for service providers.

We are keen to hear from you if there are areas you want us to focus on, so please get in touch at support@legalombudsman.org.uk.

Female ombudsman talking at an event

Female ombudsman talking at an event

Training and events

Sign-up for our latest training courses on complaints handling as well as the events we'll be attending.

Preventing complaints

These publications share our experience from complaint handling and best practice in customer service.

Good complaints handling

Guidance on statutory requirements for complaints handling and best practice.

The LeO Process

Guidance on our business process, rules and the approach that we take to resolving disputes.