As well as resolving complaints, we want to support service providers in preventing complaints.

Our research, casework and experience gives us an insight into what leads people to complain and what service providers can do to avoid or resolve complaints early on.

We also share key updates and guidance within our newsletter. If you'd like to sign up to receive LeO News please subscribe at the bottom of this page. 

Female ombudsman talking at an event

Female ombudsman talking at an event

Technical advice desk

Our technical advice desk can help if you want to contact our ombudsman team for help and support in dealing with matters relating to complaints handling.

Training and events

Sign-up for our latest training courses on complaints handling as well as the events we'll be attending.

Preventing complaints

These publications share our experience from complaint handling and best practice in customer service.

Good complaints handling

Guidance on statutory requirements for complaints handling and best practice.

The LeO Process

Guidance on our business process, rules and the approach that we take to resolving disputes.