We want all our legal service providers to understand what leads people to complain and have the best opportunity to resolve complaints.
Feeding back to the profession is an important business priority for us and we are committed to developing our learning resources pages on an ongoing basis. We will continue to add more depth from our case work, data, research and customer feedback to make these pages a useful resource for service providers.
We are keen to hear from you if there are areas you want us to focus on, so please get in touch at firstname.lastname@example.org.
Female ombudsman talking at an event