As well as resolving complaints, we want to support service providers in preventing complaints.

Our research, casework and experience gives us an insight into what leads people to complain and what service providers can do to avoid or resolve complaints early on.

We also share key updates and guidance within our newsletter. If you'd like to sign up to receive LeO News please subscribe at the bottom of this page. 

Female ombudsman talking at an event

Female ombudsman talking at an event