This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used. More Information.
29 January 2019
Our new guidance on our approach to putting things right, sets out the Legal Ombudsman’s approach to putting things right. When we make decisions about complaints, we always base it on the evidence we have available and what is fair and reasonable in the circumstances. Any resolution will be based on the impact of any poor service and the individual circumstances of the complaint.
