In this edition of LeO News we take a deeper look into premature complaints. We explore why customers choose to raise their complaint with us before making a complaint to their legal service provider and what service providers can do to help reduce the number. 

We also share some of our early resolution initiatives to try and tackle the wait time at the beginning of our complaints process. We include case studies which highlight how these initiatives have helped reach earlier resolutions for customers and service providers. 

This editions casework corner focusses on Covid-19 and the impact it has had on complaints. 

We round up the newsletter with our News in Brief which highlights our:

  • Business Plan consultation 2022/23
  • Performance data 
  • New advice desk for service providers - get in touch!