Legal Ombudsman proposes technical changes to Scheme Rules

Today, the Legal Ombudsman is publishing minor technical changes to its Scheme Rules for a period of representations, in compliance with Section 205 of the Legal Services Act 2007.

These changes are not substantive. They are made in recognition of the new provisions in the Financial Guidance and Claims Act 2018, and are intended to become effective from 1 April 2019.

The period for representations will run for 4 weeks from 2-30 January. The Legal Ombudsman will consider all responses to the proposed changes, and welcomes the support of stakeholders to ensure that it any changes are reasonable.

Please note that responses should relate only to the changes cited in the paper. Wider consideration on the content of our Scheme Rules is not included in this current period of representations.

Please see this page for a copy of the paper.

For more information on the transfer of CMC regulation and how this will affect the way we handle complaints about claims management companies, please see this factsheet.