Updated guidance on our Scheme Rules. Including frequently asked questions and case studies.
On 1 April 2023, our Scheme Rules are changing. Information on how our rules are changing and what they mean for complaints received from April can be found here.
This guide is an updated version of the existing Scheme Rules FAQs and applies from 1 April 2023. It addresses some of the frequently asked questions we receive from lawyers around how we apply the rules and is illustrated by some case studies.