The Office for Legal Complaints (OLC) has published its draft 2023/24 Business Plan and Budget for the Legal Ombudsman (LeO), together with a one-year interim strategy that will take LeO to the end of March 2024.The consultation sets out the progress LeO has already made toward delivering a high level of service for users and providers of legal services. It details LeO’s plans to resolve more than 9,200 complaints by March 2024, with a focus on resolving cases as early as possible and substantially reducing waiting times.
You can read the consultation here: Consultations | Legal Ombudsman
The OLC and LeO welcome feedback to the consultation questions. Once you’ve read the consultation, you can share your perspectives until 12pm on 14 December 2022 at: https://forms.office.com/r/Ci1RfrV7E4.If you have any questions about the consultation, get in touch at consultations@legalombudsman.org.uk.In the year ahead, LeO will be asking legal service providers, consumer representatives and other stakeholders for their views and suggestions about the news and insights we share. We’ll be in touch with more details in the new year.
