14 June 2018
New research commissioned by the Legal Ombudsman and the Solicitors Regulation Authority has found that consumers want clearer information about cost when purchasing legal services.
Better Information in the Legal Services Market, published today, used consumer trials to measure understanding and usefulness not only in areas such as ombudsman decision data, but also regulatory badges and regulatory protections.
The study highlights how the decision data from the Legal Ombudsman (LeO), is valued and used by consumers to guide their choice of provider, but that the sector itself needs to do much more to improve transparency on pricing and information about the quality of the service provider.
Wanda Goldwag, Chair of the Office for Legal Complaints, which oversees LeO’s work, said: “Price transparency is extremely important, and one of the five most complained-about areas we deal with.
“While it is good to know that what we publish is useful to people, we support the research view that access to a wider range of information would be beneficial.”
Notes to Editors: