Consultation on our draft strategy for 2020-23

16 December 2019

Consultation on our draft strategy for 2020-23


Today, the Legal Ombudsman has published a consultation document on its Corporate Strategy for 2020-2023. The full press release can be viewed here.

This marks the beginning of a new three-year cycle, and therefore a fresh look at where we are as an organisation and what we need to do to become a class-leading ombudsman service.

We have developed three brand new strategic objectives that will guide our work until March 2023:

    1. Improving the experience of our service for complainants and service providers while using our expertise to guide and add value to the complaint journey
    2. Increasing the transparency and impact of our casework to support greater access to justice
    3. Developing our service to ensure it is appropriate for the evolving legal sector

In the consultation document we have also included our high-level Business Plan and Budget for 2020/21, including our request for a budget increase of £2.4m.

You can read the full consultation here.

We welcome all stakeholders to submit their feedback on strategy and business plan, to help us refine our aims and work programme for the years ahead.

Responses should be emailed to by 5pm on 14 February 2020.