A jurisdiction challenge 21/12/2023 This firm challenged the Legal Ombudsman's involvement in this complaint as they felt they hadn't provided a legal service to the complainant...
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan Tagged: Board blog Newsletter Office for Legal Complaints
Governance agreements 10/01/2024 Agreements which set out the working relationship between the Legal Ombudsman and other external stakeholders Tagged: Office for Legal Complaints governance Memorandum of Understanding
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23 Tagged: Board blog Office for Legal Complaints Annual Report
Client not advised about six month rule 21/12/2023 A woman who complained to her solicitor she had not been properly represented in court was not sign-posted to the Legal Ombudsman Tagged: Six month limit Our rules
If you are unhappy with the service we have provided 22/01/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy 10/01/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
Using a legal service provider 11/12/2023 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
Celebrating Black History Month 10/01/2024 This article is part of LeO News, edition 24. Tagged: Newsletter
OLC Operating framework 10/01/2024 Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act. Tagged: OLC Operating framework OLC Office for Legal Complaints
Policy statement: Publishing our decisions 10/01/2024 The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act. Tagged: Publishing decisions Corporate policies Policy statement
Our recent engagement: listening and learning 10/01/2024 We regularly engage with a range of organisations with a shared interest in better legal services and dispute resolution. We’ve recently delivered training, attended conferences, as well as meeting with the with the Legal Services Consumer Panel and ombudsman schemes from across the UK and Ireland. Tagged: LeO News Engagement Insight Events
Data centre 13/12/2023 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
LeO News – Edition 21 is out 10/01/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
