Sandra Strinati

Chief Operating Officer


Sandra is the Chief Operating Officer for the Legal Ombudsman and joined in January 2021.

Full Biography

Mariette Hughes

Head of Impact, Service Policy and External Affairs


This role is responsible for identifying learning from our business processes and driving changes to improve our efficiency.

Full Biography

Steve Pearson

Deputy Chief Ombudsman


Steven qualified as a solicitor in 1997 and spent the next 10 years working both in the UK and overseas handling recruitment in the legal and financial sectors.

Full Biography

Michael Letters

Head of Finance and SIRO


Michael is a Chartered Management Accountant with over 20 years’ experience in private and public sector organisations.

Full Biography