How will you look after the information I provide? 06/11/2020 Tagged: FAQs handling personal information
Do you have rules about the complaints you can investigate? 06/11/2020 Tagged: Scheme Rules Complaint Checker FAQs
What if we can’t agree about how to resolve my complaint? 06/11/2020 Tagged: FAQs case decision Ombudsman decision
Consumer resources 05/11/2020 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Signposting consumers to the Legal Ombudsman 26/07/2021 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider? 06/11/2020 Tagged: Complaints How to complain to your service provider FAQs
Do you accept complaints about accountants? 06/11/2020 Tagged: Complaints accountants Complaints we investigate FAQs
I want to complain, should I still pay the service provider’s fee? 06/11/2020 Tagged: FAQs Legal fee service provider fee
Do you expect service providers to tell clients about the Ombudsman? 09/11/2020 Tagged: First tier complaints handling FAQs Consumer journey
