How will you look after the information I provide? in FAQs 15/03/2024 Tagged: FAQs handling personal information
When should I complain to my service provider? in FAQs 15/03/2024 Tagged: Complaints customer journey FAQs
Scheme Rules FAQs (from April 2023) in News 26/03/2024 Updated guidance on our Scheme Rules. Including frequently asked questions and case studies. Tagged: Scheme Rules Scheme Rules FAQs
What if we can’t agree about how to resolve a complaint? in FAQs 15/03/2024 Tagged: FAQs case decision Ombudsman decision
What problems can you help resolve? in FAQs 15/03/2024 Tagged: Complaints we investigate complaints FAQs
Do you have rules about the complaints you can investigate? in FAQs 15/03/2024 Tagged: Scheme Rules Complaint Checker FAQs
What if we can’t agree about how to resolve my complaint? in FAQs 26/03/2024 Tagged: FAQs case decision Ombudsman decision
Signposting consumers to the Legal Ombudsman in Learning Resources 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Am I expected to tell my clients in full about the Legal Ombudsman? in FAQs 15/03/2024 Tagged: First tier complaints handling FAQs Consumer journey
A research company has contacted me about my experience with you. Is this legitimate? in FAQs 05/05/2026 Tagged: Independent market research FAQs MEL research
Do you act for complainants? in FAQs 15/03/2024 Tagged: Complaints Scheme Rules Consumer journey FAQs
Do you act for complainants? in FAQs 15/03/2024 Tagged: Complaints Scheme Rules Consumer journey FAQs
