Guidance: An ombudsman’s view of good costs service – second edition 10/01/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Guidance: our approach to determining complaints 10/01/2024 Guidance: our approach to determining complaints Tagged: Guidance
Our approach during the COVID-19 pandemic 10/01/2024 Approach during COVID-19 Pandemic Tagged: Guidance
Legal Ombudsman launches new course for legal sector 10/01/2024 Legal Ombudsman launches new course for legal sector Tagged: Guidance
Annual complaints data overview 2019/20 10/01/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Guidance: Responding to challenging situations 10/01/2024 Guidance on responding to challenging situations Tagged: Guidance
Guidance: Our approach to putting things right 10/01/2024 Guidance: Our approach to putting things right Tagged: Guidance
Updated guidance on complaints about costs 12/01/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
LeO Mythbusters article - beneficiaries 17/11/2023 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
Consumer guidance on Scheme Rules changes 10/01/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Legal Ombudsman proposes technical changes to Scheme Rules 10/01/2024 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Signposting consumers to the Legal Ombudsman 22/01/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Legal Professional information 10/01/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
Complaining to a legal service provider 11/12/2023 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
