Guidance: An ombudsman’s view of good costs service – second edition 22/09/2020 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Refreshed guidance for signposting customers to the Legal Ombudsman 22/09/2020 Refreshed guidance for signposting customers to the Legal Ombudsman Tagged: Guidance
Guidance: our approach to determining complaints 22/09/2020 Guidance: our approach to determining complaints Tagged: Guidance
Our approach during the COVID-19 pandemic 18/11/2020 Approach during COVID-19 Pandemic Tagged: Guidance
Legal Ombudsman launches new course for legal sector 22/09/2020 Legal Ombudsman launches new course for legal sector Tagged: Guidance
Annual complaints data overview 2019/20 24/09/2020 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Guidance: Responding to challenging situations 18/11/2020 Guidance on responding to challenging situations Tagged: Guidance
Guidance: Our approach to putting things right 07/12/2020 Guidance: Our approach to putting things right Tagged: Guidance
LeO Mythbusters article - beneficiaries 18/11/2020 In this LeO Mythbusters feature, we will be looking more closely at beneficiaries: who they are, how they fit into the complaints process, and how we investigate these complaints. Tagged: Newsletter Guidance
Legal Ombudsman proposes technical changes to Scheme Rules 22/09/2020 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Complaining to a service provider 06/11/2020 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
