Guidance: An ombudsman’s view of good costs service – second edition 08/11/2021 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Guidance: our approach to determining complaints 02/11/2021 Guidance: our approach to determining complaints Tagged: Guidance
Our approach during the COVID-19 pandemic 02/11/2021 Approach during COVID-19 Pandemic Tagged: Guidance
Legal Ombudsman launches new course for legal sector 22/09/2020 Legal Ombudsman launches new course for legal sector Tagged: Guidance
Annual complaints data overview 2019/20 05/11/2021 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Guidance: Responding to challenging situations 18/11/2020 Guidance on responding to challenging situations Tagged: Guidance
Guidance: Our approach to putting things right 02/11/2021 Guidance: Our approach to putting things right Tagged: Guidance
LeO Mythbusters article - beneficiaries 10/05/2021 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
Signposting consumers to the Legal Ombudsman 26/07/2021 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Legal Ombudsman proposes technical changes to Scheme Rules 05/11/2021 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Guidance: Scheme Rules 05/11/2020 Guidance: Scheme Rules Tagged: Legal Ombudsman Scheme Scheme Rules Guidance on Scheme Rules governance
Complaining to a service provider 06/11/2020 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
Legal Professional information 20/06/2022 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
How to complain to your service provider 06/11/2020 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
