Factsheets 05/05/2021 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
Stamp duty, consumer factsheet 06/11/2020 We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home. Tagged: stamp duty factsheets
If you are unhappy with the service we have provided 14/12/2020 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Investigating your complaint 06/11/2020 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
The transfer of CMC complaints to the Financial Ombudsman Service 05/11/2020 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Consumer resources 05/11/2020 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Here to help 06/11/2020 Factsheet 1 - Here to help Tagged: factsheets How to complain consumer journey complaint checker
Our commitment to you 06/11/2020 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles factsheets How we work
How to complain to your service provider 06/11/2020 This factsheet will tell you more about making a complaint to your legal service provider. Tagged: complaining to a lawyer complaining to a solicitor factsheets consumer journey
Signposting consumers to the Legal Ombudsman 26/07/2021 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
How to complain to your service provider 06/11/2020 Our factsheet will tell you more about how we investigate your complaints. Tagged: complaint about a lawyer complaint about a solicitor factsheets make a complaint
Complaining about closed service providers 06/11/2020 This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers. Tagged: Closed legal firms closed legal service providers factsheets consumer journey
Our approach to investigations 04/11/2021 This factsheet will give you more information about the Legal Ombudsman's approach to resolving complaints. Tagged: factsheets investigating complaints Resolving complaints putting things right
Using a service provider 10/05/2022 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
Bringing a complaint to us 25/03/2022 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: complaint checker factsheets representative authority form complaint form scheme rules helping prisoners complaining
