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The Legal Ombudsman's guidance on managing unacceptable behaviour policy while in contact with someone using our service

We have put together some tips, based on our experience of resolving disputes around stamp duty. This consumer factsheet has been created to give you a better understanding of the issues and potential risks around buying your home.

Useful information on how we help with your complaint

This factsheet tells you what actions you can take if you're unhappy with the service you have received from us.

In this section we will tell you more about how we investigate your complaints.

The transfer of CMC complaints to the Financial Ombudsman Service

This factsheet will tell you more about making a complaint to your legal service provider.

Our factsheet will tell you more about how we investigate your complaints.

This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers.

The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you.

Guidance on using legal service providers.

Guidance and resources on how you can bring your complaint to the Legal Ombudsman.