We investigate complaints about the service which consumers have received. These complaints often happen when consumers have used a service provider to buy a house, pursue a personal injury claim, resolve family issues or administer a family members estate. The most common complaints include:
Our case studies section gives more examples of the complaints we investigate, the remedies we can award as well as the reasons why we might decide not to investigate a complaint.
We accept complaints about service providers who are regulated. These include:
Most providers display their regulation number on their website and correspondence.