Our ombudsman are here to help

Our ombudsman provide an independent service which can help you deal with an unresolved complaint that you might have with a legal service provider.

You can view a full list of our ombudsman team here
  • Amanda Charlton
  • Catherine Archer
  • Chris Wade
  • Clair Daniel
  • Claire Noon
  • Dan Morris
  • Dan Simner
  • Deb Dunphy
  • Hannah Logue
  • Helen Kay
  • Jack Langslow
  • James Lalor
  • Jason Chapman
  • Jodie Handley
  • Joshua Jackson
  • Karendeep Sangha-Dillon
  • Kate Aldridge
  • Kate Harris
  • Kimberly Badyal
  • Kristianne James
  • Laura Barker
  • Louisa Hughes
  • Mandeep Gandham
  • Mary Noonan
  • Michelle Short
  • Michelle Williams
  • Moona Nawaz
  • Nicola Budd
  • Paris Plinston
  • Paul Wightman
  • Rhian Banner
  • Ruth Edwards
  • Simon Williams
  • Sophie Hadley-Hall
  • Stacey Thomas
  • Staci Parkes
  • Susan Elmore
  • Victoria Cul

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Here are some of our ombudsman who can help you with a complaint

Paul McFadden

Chief Ombudsman

Paul is the Chief Ombudsman and joined the organisation is January 2021.

Full Biography

Steven Pearson

Deputy Chief Ombudsman

Steven qualified as a solicitor in 1997 and spent the next 10 years working both in the UK and overseas handling recruitment in the legal and financial sectors.

Full Biography

Mariette Hughes

Head of Impact, Service Policy and External Affairs

Her role is responsible for identifying learning from our business processes and driving changes to improve our efficiency.

Full Biography

Sam Argyle

Senior Ombudsman

Sam was called to the Bar in 2006 and has significant complaints handling experience having previously worked for the Legal Complaints Service.

Full Biography

Laura Barker

Ombudsman

Laura began her career as a paralegal in a family law firm.

Full Biography

Jason Chapman

Ombudsman

Jason is an experienced Commercial Manager, having worked negotiating and managing high value contracts for over 10 years in a number of sectors.

Full Biography

Amanda Charlton

Ombudsman

Amanda has over 20 years legal experience working in the legal profession both as a Fellow of the Institute of Legal Executives before qualifying as a solicitor in 2003 (currently non-practising).

Full Biography

Clair Daniel

Ombudsman

Clair has been an Ombudsman since 2014 and has significant experience in complaints handling and regulation.

Full Biography

Jodie Handley

Ombudsman

Jodie joined the Legal Ombudsman in early 2011 as an investigator in our legal team, before moving into the claims management team as a senior investigator.

Full Biography