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Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act.

This section tells you more about the procedure for the reimbursement of OLC Member expenses

You can learn more here about our Code of Practice for OLC Members

Schedule of matters reserved to the Office for Legal Complaints

Rules of Procedure for the OLC

Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again.

Information about the OLC and governance