New agreement with ACCA published 10/01/2024 New agreement with ACCA published Tagged: Memorandum of Understanding
Apprenticeships 10/01/2024 Learn about our apprenticeship schemes Tagged: apprenticeships job Careers Vacancies
Signposting consumers to the Legal Ombudsman 22/01/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Senior Management and Board recruitment 19/01/2024 Senior Management and Board recruitment Tagged: Press release
Information or documents in a different format 29/11/2023 This guide will tell you more about the information and documents that can be made available in other formats. Tagged: accessibility other languages request another format
Technical advice desk 28/11/2023 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
OLC announce appointment of new Chief Ombudsman and Chief Operating Officer 17/11/2023 This article is part of LeO News, edition 24. Tagged: Chief Ombudsman Chief Operating Officer
Policy Statement - Publishing our Decisions 10/01/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
If you are unhappy with the service we have provided 22/01/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Chair of the OLC, Elisabeth Davies, discusses the eight-week consultation on the draft 2024-27 Strategy and 2024/25 Business Plan and Budget. Tagged: blog Board blog Strategy Business plan and budget
Corporate Publications 10/01/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
Using a legal service provider 11/12/2023 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
