Scheme Rules FAQs (from April 2023) 17/11/2023 Updated guidance on our Scheme Rules. Including frequently asked questions and case studies. Tagged: Scheme Rules Scheme Rules FAQs
Legal Ombudsman launches new course for legal sector 10/01/2024 Legal Ombudsman launches new course for legal sector Tagged: Guidance
Annual complaints data overview 2019/20 10/01/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Best practice complaint handling guide 10/01/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Legal Ombudsman proposes technical changes to Scheme Rules 10/01/2024 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Legal Professional information 10/01/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
Additional support from the Legal Ombudsman 22/12/2023 This section provides guidance on additional accessibility support from the Legal Ombudsman.
How to complain to your service provider 29/11/2023 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
LeO News – Edition 21 is out 10/01/2024 LeO News is the Legal Ombudsman’s quarterly newsletter. Tagged: Newsletter
