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Annual complaints data overview 2019/20

An overview of the annual complaints data and lessons for the legal sector

Annual complaints data overview 2019/20

Annual complaints data overview 2019/20

This report focuses on the main areas of law we receive complaints about and the most common issues we see, including case studies and useful resources for the profession. The report also offers some insight into how to address these issues.

Although this summary focuses on data between 2019/20, the common themes and complaint types have remained fairly consistent over previous years. The amount of cases that require an ombudsman decision and the number of cases where we find unreasonable service have also remained largely consistent.

To view the full report, please click here.