Every year we help thousands of consumers and their legal service providers resolve complaints. We are impartial in our approach and will listen to both sides of the story - we don't take sides.

Working with legal service professionals

We have been resolving individual disuptes between legal service providers and their customers since we opened for business in 2010. We pride ourselves on being independent and impartial in our approach, and aim to resolve complaints as quickly and fairly as possible - and as an alternative to the courts.

This section has been written for legal service professional. If you are a consumer looking to make a complaint, please visit our consumer information page which provides useful guidance and tools on how to make a complaint. You may also find out how we work page helpful, as it tells you more about who we are and what we do.

Good complaints handling

You can learn more about good complaints handling from the resoures we have provided


How we handle your consumers complaints

Find out more

Legal service provider complaints journey

How we work with legal professionals when handling a consumer complaint

Courses and events

Delivered with legal professional partners