Legal Ombudsman launches new Scheme Rules 22/09/2020 Legal Ombudsman launches new Scheme Rules Tagged: Scheme Rules
Legal Ombudsman proposes minor changes to Scheme Rules 22/09/2020 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
Guidance: Scheme Rules 05/11/2020 Guidance: Scheme Rules Tagged: Legal Ombudsman Scheme Scheme Rules Guidance on Scheme Rules governance
Do you have rules about the complaints you can investigate? 06/11/2020 Tagged: Scheme Rules Complaint Checker FAQs
Legal Ombudsman updates Scheme Rules 22/09/2020 Legal Ombudsman updates Scheme Rules Tagged: Scheme Rules Office for Legal Complaints
Guidance: Scheme Rules 27/08/2021 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Legal Ombudsman proposes technical changes to Scheme Rules 22/09/2020 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Publishing our decisions: An evidenced based response November 2011 06/11/2020 November 2011. Public response to publishing decisions consultation Tagged: Consultation strategy and business plan Scheme Rules Publishing our decisions
Scheme Rules 05/11/2020 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
The LeO Process 14/01/2021 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
How We Work 06/11/2020 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Best practice complaint handling guide 19/04/2021 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
