Supporting Race Equality Week 10/01/2024 Race Equality Week: 1 - 7 February. Tagged: Press release Equality and Diversity
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Blog by Elisabeth Davies, Chair of the OLC Tagged: Board blog Newsletter Office for Legal Complaints
Corporate Publications 10/01/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
Guided negotiation 22/12/2023 Guided negotiation meant that Ms P received compensation for the emotional impact of this firm's mistake…
Use of Scheme Rule 5.7A 21/12/2023 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
Investigating complaints - Information for service providers 15/01/2024 Investigating complaints - Information for service providers
2019-20 Business Plan and Budget 10/01/2024 2019-20 Business Plan and Budget Tagged: Office for Legal Complaints strategy and business plan
Guidance: Our approach to putting things right 10/01/2024 Guidance: Our approach to putting things right Tagged: Guidance
Six month time limit - complaint accepted 21/12/2023 Case study - six month time limits Tagged: Our rules Six month limit
Learning Resources 30/11/2023 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
