Annual complaints data overview 2019/20 10/01/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Guidance: Responding to challenging situations 10/01/2024 Guidance on responding to challenging situations Tagged: Guidance
Information on our accessibility provision 29/11/2023 Feedback on our accessibility provision Tagged: accessibility feedback
Failure to provide reasonable adjustments 22/12/2023 Mr H had a negative experience with the firm as they did not communicate with him in the way he requested...
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts 21/12/2023 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Publishing our decisions: An evidenced based response November 2011 10/01/2024 November 2011. Public response to publishing decisions consultation Tagged: Consultation strategy and business plan Scheme Rules Publishing our decisions
OLC Board update 10/01/2024 Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting. Tagged: Office for Legal Complaints Board blog
Procedure for the reimbursement of OLC Member expenses 10/01/2024 This section tells you more about the procedure for the reimbursement of OLC Member expenses Tagged: OLC members Expenses reimbursment
A cybercrime warning to firms 22/12/2023 A lack of proper procedures to safeguard against cybercrime left this firm short...
How to complain to your service provider 29/11/2023 Our factsheet will tell you more about how we investigate your complaints. Tagged: complaint about a lawyer complaint about a solicitor factsheets make a complaint
Elisabeth Davies is preferred choice for next Chair of the OLC 10/01/2024 Elisabeth Davies is preferred choice for next Chair of the OLC Tagged: Press release Office for Legal Complaints
