Preventing complaints 30/11/2023 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Good complaints handling 30/11/2023 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
New self-service Customer Assessment Tool 22/12/2023 New self-service Customer Assessment Tool Tagged: Consumer resources
Research shows room for improvement in how law firms deal with complaints 10/01/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
OLC publishes 2023/24 Business Plan, Budget and interim Strategy 10/01/2024 OLC publishes 2023/24 Business Plan, Budget and interim Strategy Tagged: Business plan
Code of Practice for OLC Members 10/01/2024 You can learn more here about our Code of Practice for OLC Members Tagged: Code of practice OLC members
Investigating your complaint 22/12/2023 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Consultation on our draft strategy for 2020-23 10/01/2024 Consultation-on-our-draft-strategy-for-2020-23 Tagged: Press release Office for Legal Complaints Consultation strategy and business plan
Georgina Philippou to join the Board of the Office for Legal Complaints 20/02/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Can I complain if I've already accepted an offer? 10/01/2024 Offer accepted from service provider Tagged: Our rules
Out of jurisdiction 21/12/2023 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Guided negotiation 22/12/2023 A delay resulted in a financial loss but the firm were willing to put things right...
Reasonable offer made 15/01/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
Our final 2018-19 Business Plan and Budget 10/01/2024 Our final 2018-19 Business Plan and Budget Tagged: Office for Legal Complaints strategy and business plan
New factsheet launched – Unhappy with our service 10/01/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
