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OLC Operating framework

Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act.

Working for us

We’re a small organisation which places people at the heart of what we do. Although our workplace is based in central Birmingham, we provide a free and impartial service to people across England and Wales.