Schedule of matters reserved to the Office for Legal Complaints 10/01/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
OLC Strategy 2024-27 and 2024/25 Business Plan 09/04/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan Tagged: Board blog Newsletter Office for Legal Complaints
Policy statement: Publishing our decisions 10/01/2024 The Legal Services Act 2007 allows the Office for Legal Complaints (OLC) to publish reports of investigations or Ombudsman decisions if it considers it “appropriate to do so in any particular case”. In considering what the OLC considers to be “appropriate” for publication, it has been guided by the regulatory objectives of the Legal Services Act. Tagged: Publishing decisions Corporate policies Policy statement
Policy Statement - Publishing our Decisions 10/01/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
Business Plan 2019-20 10/01/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
OLC Operating framework 10/01/2024 Section 117 of the Legal Services Act requires the Legal Ombudsman to “have regard to such generally accepted principles of good corporate governance as it is reasonable to regard as applicable to it”. The purpose of this document is to demonstrate how the OLC is discharging this obligation under the Act. Tagged: OLC Operating framework OLC Office for Legal Complaints
Changes to the Legal Ombudsman's Scheme Rules 10/01/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
OLC publishes new strategy and business plan for LeO 04/04/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
Office for Legal Complaints - Rules of procedure 10/01/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme