Updated guidance on complaints about costs in News 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Guidance: An ombudsman’s view of good costs service – second edition in News 26/03/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Guidance: our approach to determining complaints in News 26/03/2024 Guidance: our approach to determining complaints Tagged: Guidance
Our approach during the COVID-19 pandemic in News 16/03/2026 Approach during COVID-19 Pandemic Tagged: Guidance
Legal Ombudsman launches new course for legal sector in News 26/03/2024 Legal Ombudsman launches new course for legal sector Tagged: Guidance
Annual complaints data overview 2019/20 in News 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
Guidance: Responding to challenging situations in News 26/03/2024 Guidance on responding to challenging situations Tagged: Guidance
Guidance: Our approach to putting things right in News 26/03/2024 Guidance: Our approach to putting things right Tagged: Guidance
LeO Mythbusters article - beneficiaries in News 19/06/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
Guidance: Scheme Rules FAQs in News 16/03/2026 Guidance: Scheme Rules FAQs Tagged: Scheme Rules Guidance
Consumer guidance on Scheme Rules changes in News 26/03/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Guidance on Remedies in Good complaints handling 07/08/2025 Guidance on Remedies Tagged: #remedies #guidance #complainthandling
Preventing complaints in Learning Resources 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Legal Ombudsman proposes technical changes to Scheme Rules in News 26/03/2024 Legal Ombudsman proposes technical changes to Scheme Rules Tagged: Guidance Scheme Rules Office for Legal Complaints Consultation
Signposting consumers to the Legal Ombudsman in Learning Resources 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
