How to complain to your service provider in Complaints process 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Preventing complaints in Learning Resources 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Bringing a complaint to us in Complaints process 29/07/2026 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Our approach during the COVID-19 pandemic in News 16/03/2026 Approach during COVID-19 Pandemic Tagged: Guidance
Signposting consumers to the Legal Ombudsman in Learning Resources 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Out of jurisdiction in Case studies 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
Learning Resources in For Legal Service Providers 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Good complaints handling in Learning Resources 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
LeO News, edition 25 in News 26/03/2024 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
Scheme Rules FAQs (from April 2023) in News 26/03/2024 Updated guidance on our Scheme Rules. Including frequently asked questions and case studies. Tagged: Scheme Rules Scheme Rules FAQs
LeO Mythbusters article - beneficiaries in News 19/06/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Guidance
Guided negotiation in Case studies 26/03/2024 A delay resulted in a financial loss but the firm were willing to put things right...
A reasonable first tier offer in Case studies 26/03/2024 This firm made a reasonable first tier offer for a delay...
Reasonable offer made in Case studies 26/03/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
A missed deadline had a severe impact in Case studies 26/03/2024 Mr E's immigration application was refused because the firm gave the wrong deadline...
