Scheme Rules FAQs (from April 2023) 26/03/2024 Updated guidance on our Scheme Rules. Including frequently asked questions and case studies. Tagged: Scheme Rules Scheme Rules FAQs
How will you look after the information I provide? 15/03/2024 Tagged: FAQs handling personal information
What if we can’t agree about how to resolve a complaint? 15/03/2024 Tagged: FAQs case decision Ombudsman decision
Do you have rules about the complaints you can investigate? 15/03/2024 Tagged: Scheme Rules Complaint Checker FAQs
What if we can’t agree about how to resolve my complaint? 26/03/2024 Tagged: FAQs case decision Ombudsman decision
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Am I expected to tell my clients in full about the Legal Ombudsman? 15/03/2024 Tagged: First tier complaints handling FAQs Consumer journey
A research company has contacted me about my experience with you. Is this legitimate? 15/03/2024 Tagged: DJS research Independent market research FAQs
