Registers of interests and expenses 10/11/2023 Registers for the OLC, Senior Management and Ombudsman team Tagged: Office for Legal Complaints governance
Our approach to investigations 06/10/2023 This factsheet will give you more information about the Legal Ombudsman's approach to resolving complaints. Tagged: factsheets investigating complaints Resolving complaints putting things right
Board papers and minutes 10/11/2023 OLC board papers and minutes Tagged: OLC Office for Legal Complaints governance
Research and reports 06/10/2023 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
How We Work 06/10/2023 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
