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Signposting consumers to the Legal Ombudsman
This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this.
Best practice complaint handling guide
The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession.
This page includes information about regulators and advice / support organisations that may be useful to members of the public.