Consumer guidance on Scheme Rules changes 10/01/2024 Consumer guidance on what the changes mean for consumers Tagged: Guidance on Scheme Rules
Guidance: our approach to determining complaints 10/01/2024 Guidance: our approach to determining complaints Tagged: Guidance
Guidance: Our approach to putting things right 10/01/2024 Guidance: Our approach to putting things right Tagged: Guidance
Updated guidance on complaints about costs 12/01/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Guidance: An ombudsman’s view of good costs service – second edition 10/01/2024 Guidance: An ombudsman’s view of good costs service – second edition Tagged: Guidance
Guidance: Responding to challenging situations 10/01/2024 Guidance on responding to challenging situations Tagged: Guidance
Guidance: Scheme Rules 22/11/2023 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Guidance: Our approach to determining complaints 30/11/2023 Guidance: Our approach to determining complaints
