How to complain to your service provider 22/12/2023 This factsheet will tell you more about making a complaint to your legal service provider. Tagged: complaining to a lawyer complaining to a solicitor factsheets consumer journey
How to complain to your service provider 29/11/2023 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Here to help - for prisoners 22/11/2023 Here to help: What to do if you have a complaint about your lawyer Tagged: Help for prisoners accessibility
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Chair of the OLC, Elisabeth Davies, discusses the eight-week consultation on the draft 2024-27 Strategy and 2024/25 Business Plan and Budget. Tagged: blog Board blog Strategy Business plan and budget
Updated guidance on complaints about costs 12/01/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
One year from awareness of act/omission 22/12/2023 One year from act/omission Tagged: One year time limit
The firm acted in their client's best interest 21/12/2023 Ms H wasn't happy with the advice she was given but we found it to be reasonable...
Case fee waived 10/01/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
Making reasonable adjustments 22/12/2023 Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used...
Blog by Elisabeth Davies, Chair of the OLC- March 2023 10/01/2024 Blog by Elisabeth Davies, Chair of the OLC
Poor complaint handling let this barrister down 21/12/2023 We found the service of this barrister to be reasonable but not the complaint handling...
The service provided no value 17/11/2023 This firm provided a service of no value and charged more than they advised...
Delays outside of a firm's control 22/12/2023 This firm should have been more proactive in resolving an issue...
OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch 04/04/2024 OLC Chair's Blog- 2024-27 Strategy and 2024/25 Business Plan launch
