Access our new course on remedies 10/01/2024 We’ve introduced a new practical course on determining remedies. Tagged: Learning from complaints Learning resources Insight
Governance frameworks 12/01/2024 Information about the different terms of reference and codes of practice for the OLC and its committees Tagged: Office for Legal Complaints governance
Complaints data 12/04/2024 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Research and reports 10/01/2024 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Working together to improve outcomes in legal services 10/01/2024 Working together to improve outcomes in legal services
Agreeing on a remedy 22/12/2023 Our front end team helped this firm and customer agree on a suitable remedy to put things right...
A missed deadline had a severe impact 22/12/2023 Mr E's immigration application was refused because the firm gave the wrong deadline...
Factsheets 15/01/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
Remuneration Committee (RemCo) TOR 10/01/2024 Remuneration Committee (RemCo) TOR Tagged: Remuneration Committee governance
Here to help 22/01/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
Consultations 16/04/2024 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
Increasing ground rent 22/12/2023 Mr G got a shock a year after purchasing a property to find out he owed ground rent charges he wasn't expecting...
